Shipping policy
Shipping Policy
Last updated: 19 October 2026
This policy explains how and when we deliver your order. It forms part of our Terms of Service and does not affect your legal rights.
1. Where we deliver
We deliver to addresses in the United Kingdom only. We do not currently ship internationally.
2. Delivery options and prices
- Standard delivery (2 to 3 working days): £2.99
- Free standard delivery on orders of £25 or more (after any discounts)
- Next day delivery: £3.99
- Free collection from our Manchester address (see section 5)
All delivery prices include VAT. The delivery options available for your order, and their prices, are shown at checkout before you pay.
3. Dispatch times
We aim to dispatch orders within 1 working day (Monday to Friday, excluding bank holidays). Orders placed on a weekend or bank holiday are dispatched on the next working day. During busy periods, such as sales and the run-up to Christmas, dispatch may take a little longer. We will email you if there is a delay.
Delivery times are counted from dispatch and do not include weekends or bank holidays. Next day delivery means delivery on the working day after dispatch.
4. Couriers and tracking
We use trusted couriers, such as Evri and Royal Mail. When your order is dispatched, we will email you a tracking link so you can follow your parcel.
Delivery to some areas, such as the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly, the Channel Islands and Northern Ireland, may take 1 to 3 extra working days.
5. Free collection from Manchester
You can choose free collection at checkout. Wait until we email you that your order is ready before coming to collect it. Please bring your order confirmation email or order number.
Collection address: Unit 7A, 1 Bradstone Road, Cheetham Hill, Manchester, M8 8WA
Please collect your order within 14 days of our ready-to-collect email. If an order is not collected within 30 days and we cannot reach you, we will cancel it and refund you.
6. If you are not in
If no one is available to receive your parcel, the courier may leave it in a safe place, with a neighbour, or at a local parcel shop, and will leave a card or send a message to let you know. Please follow the courier's instructions to rearrange delivery or collect your parcel.
If a parcel is returned to us because it could not be delivered or was not collected from the courier, we will contact you. We can send it again for the cost of delivery, or refund you for the items.
7. Your delivery address
Please check your delivery address carefully before placing your order. If you notice a mistake, email us straight away at fashionlagunaltd.uk@gmail.com. We will try to update it, but we cannot change the address once the order has been dispatched. We are not responsible for orders sent to an incorrect address you gave us.
8. Late, lost or damaged parcels
If your parcel has not arrived within 5 working days of the expected delivery date, please email us at fashionlagunaltd.uk@gmail.com with your order number. We will investigate with the courier and, if your parcel is lost, send a replacement or give you a full refund.
If your parcel arrives damaged, or an item is missing, please email us within 7 days of delivery with your order number and photos of the parcel and items, so we can put it right quickly.
If we cannot deliver your order within 30 days of you placing it, you can cancel and receive a full refund.
9. When the parcel becomes your responsibility
Your order is our responsibility until it is delivered to the address you gave us, left in a safe place you chose, or collected by you.
10. Orders sent in more than one parcel
Occasionally we may send your order in more than one parcel. You will only pay delivery once, and you will receive tracking details for each parcel.
11. Contact us
Fashion Laguna Ltd (trading as StyleLockers)
Unit 7A, 1 Bradstone Road, Cheetham Hill, Manchester, M8 8WA
Email: fashionlagunaltd.uk@gmail.com
Phone: 07518209366