Privacy policy

Privacy Policy

Last updated: 19 October 2026

This policy explains how Fashion Laguna Ltd, trading as StyleLockers, collects and uses your personal information when you visit style-lockers.co.uk, buy from us or contact us. We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and the Data (Use and Access) Act 2025.

1. Who we are

Fashion Laguna Ltd is the "controller" of your personal information. We are registered in England and Wales (company no. 15773641, VAT no. GB499490521).

Address: Unit 7A, 1 Bradstone Road, Cheetham Hill, Manchester, M8 8WA
Email: fashionlagunaltd.uk@gmail.com
Phone: 07518209366

2. Information we collect

Information you give us:

name, delivery and billing address, email address and phone number
order details, including the items you buy and your delivery choice
account details, if you create an account
messages you send us, including returns, complaints and reviews
your marketing choices

Information collected automatically:

device and browser information, IP address and approximate location
pages you view, items you add to your basket and how you arrived at our website
information from cookies and similar technologies (see section 9)

Payment information: card payments are handled by our payment providers (such as Shopify Payments and PayPal). We do not see or store your full card details.

We do not knowingly collect information from children under 13. Purchases must be made by an adult.

3. How we use your information and our lawful basis

To process and deliver your order, handle returns and refunds, and send order and delivery updates. Lawful basis: performance of a contract with you.
To keep records for tax, VAT and accounting, and to meet consumer law. Lawful basis: legal obligation.
To answer your questions and handle complaints. Lawful basis: contract or legitimate interests.
To prevent fraud and keep our website secure. Lawful basis: legitimate interests, including recognised legitimate interests for preventing crime.
To improve our website and products using statistics about how it is used. Lawful basis: legitimate interests.
To send you marketing emails or texts. Lawful basis: your consent, or, if you have bought from us before, our legitimate interests in telling you about similar products (you can opt out at any time).
To show you our adverts on other websites and social media. Lawful basis: your consent, given through our cookie banner.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. Our payment providers may use automated checks to detect fraud. If a payment is declined and you think this is wrong, contact us and a person will review it.

4. Who we share your information with

We only share what is needed, with:

Shopify, which hosts our online store, processes orders and provides the Shop app (see section 4a)
payment providers, such as Shopify Payments, PayPal, Apple Pay and Google Pay
delivery companies, such as Evri and Royal Mail, to deliver your order
email and marketing tools, to send emails you have agreed to receive
advertising and analytics providers, such as Google and Meta, only where you have accepted the relevant cookies
our accountants and professional advisers
HMRC, the police or other authorities, where the law requires it

We do not sell your personal information.

4a. Shopify, the Shop app and Shopify's network services

Our store runs on Shopify, and we use Shopify's network services, including the Shop app, Shop Pay, Shopify Email and product search. To provide these, Shopify may use information about your visits and purchases at our store together with information from other Shopify stores, for example to show you relevant products and offers in the Shop app, to personalise search results, to send marketing emails you have agreed to, and to prevent fraud. For some of these uses, Shopify acts as a separate controller of your information. You can read how Shopify uses your information in the Shopify Consumer Privacy Policy at privacy.shopify.com. If you use the Shop app or Shop Pay, Shopify's terms and privacy policy also apply. You can object to this use, or ask us about it, by emailing fashionlagunaltd.uk@gmail.com.

5. International transfers

Some of our service providers, such as Shopify, process information outside the UK, including in Canada, the United States and the European Union. When this happens, we make sure your information is protected by UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses, or other safeguards allowed by UK law.

6. How long we keep your information

Order, payment and VAT records: 6 years from the end of the financial year, as required by HMRC.
Customer account: until you ask us to close it, or 3 years after your last order.
Customer service messages and complaints: 3 years.
Marketing list: until you unsubscribe. We then keep your email on a suppression list so we do not contact you again.
Cookie and analytics data: as set out in our cookie banner, and no longer than 26 months.

7. Your rights

You have the right to:

ask for a copy of the personal information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to limit how we use your information
object to us using your information based on legitimate interests
object to direct marketing at any time
ask us to transfer your information to another organisation
withdraw your consent at any time, where we rely on consent

To use any of these rights, email fashionlagunaltd.uk@gmail.com. We will reply within one month. We may ask you to confirm your identity first. Some rights do not apply in every case, for example we must keep order records for tax purposes.

8. Marketing

We will only send you marketing emails or texts if you agreed to receive them, or if you bought from us and did not opt out of hearing about similar products. Every marketing message includes an easy way to unsubscribe. You can also email us to stop marketing at any time.

9. Cookies

Cookies are small files stored on your device. We use:

Strictly necessary cookies, which make the website and checkout work, such as keeping items in your basket. These do not need your consent.
Analytics cookies, which help us understand how our website is used, in aggregate, so we can improve it. We use these for statistical purposes only, and you can turn them off at any time using the cookie settings link on our website.
Marketing cookies, which let Google, Meta and similar companies show you our adverts and measure them. We only use these if you accept them in our cookie banner.

You can change your choices at any time through the cookie settings link at the bottom of our website, or by clearing cookies in your browser.

10. How we protect your information

Our website uses secure HTTPS encryption. Our store and checkout run on Shopify, which meets the PCI DSS standard for card payments. Access to customer information is limited to staff who need it, and accounts are protected by passwords and two-step verification.

11. Complaints

If you are unhappy with how we have used your personal information, please email fashionlagunaltd.uk@gmail.com with "Data protection complaint" in the subject line, or write to us at the address above. We will:

acknowledge your complaint within 30 days
look into it without undue delay and keep you updated
tell you the outcome

If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.