Refund policy

Returns and Refunds Policy

This policy applies to orders placed on style-lockers.co.uk, operated by Fashion Laguna Ltd, registered in England and Wales (company no. 15773641, VAT no. GB499490521), Unit 7A, 1 Bradstone Road, Cheetham Hill, Manchester, M8 8WA. It does not affect your statutory rights.

1. Summary

  • Full-price items: return within 28 days of receiving them.
  • Sale and clearance items: return within 14 days of receiving them.
  • Items must be returned in sellable condition: unworn, unwashed, with all tags attached.
  • You pay return postage unless the item is faulty or we sent the wrong item.
  • Refunds are made within 14 days of us receiving your return.

2. Your legal right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. This applies to all items, including sale and clearance items, except those listed in section 6.

To cancel, email us at fashionlagunaltd.uk@gmail.com with your name, order number and the items you are cancelling, within 14 days of receiving them. You then have a further 14 days to send the items back to us.

If you cancel, we will refund the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option, such as next day delivery, we will refund only the cost of our standard delivery.

3. Our extended 28-day returns (full-price items only)

For items bought at full price, we accept returns up to 28 days after you receive them, as a goodwill offer on top of your legal rights. Between day 15 and day 28, returns are only accepted if the item is in sellable condition (see section 5). If it is not, we will not accept the return, and we can send the item back to you at your cost.

4. Sale and clearance items

Clearance items are not covered by our extended 28-day returns. You can still cancel within 14 days of receiving a sale or clearance item, as described in section 2, and the item must be returned in sellable condition. You pay the cost of returning it. Faulty sale and clearance items are covered in full under section 8.

5. Condition of returned items

Items must be returned in sellable condition:

  • unworn, unwashed and unaltered
  • with all original tags attached
  • in the original packaging
  • free from marks, stains, odours (including perfume, smoke or deodorant), make-up and pet hair

You may try items on as you would in a shop, to check the size, fit and style. If an item is returned worn, washed, damaged, altered or with tags removed, we will reduce your refund to reflect the loss in value, up to the full price of the item. We will email you with photos and an explanation if we make a deduction.

6. Items we cannot accept back

For health and hygiene reasons, the following cannot be returned once the hygiene seal, protective packaging or hygiene tag has been removed:

  • underwear, briefs and bodies
  • bras
  • socks and tights
  • swimwear

Personalised or made-to-order items cannot be returned unless faulty.

7. How to return an item

  1. Email us at fashionlagunaltd.uk@gmail.com with your order number and the items you are returning.
  2. We will reply with the returns address and instructions.
  3. Pack the items securely and send them using a tracked service. Keep your proof of postage. We cannot refund items lost on the way back to us.

Unless the item is faulty or we sent the wrong item, you pay the cost of returning it. Items sent back without contacting us first may take longer to process.

8. Faulty, damaged or wrong items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us at fashionlagunaltd.uk@gmail.com within 30 days of receiving it, with your order number and a photo. We will offer a full refund, including all delivery and return postage costs, or a replacement if available. This applies to full-price, sale and clearance items alike, and does not affect your rights under the Consumer Rights Act 2015.

9. Refunds

We will inspect returned items within 5 working days of receiving them and email you to confirm the outcome. Approved refunds are made to your original payment method within 14 days of us receiving the items, or of you providing proof that you sent them back, whichever is sooner. Your bank may take a few more days to show the refund.

10. Exchanges

The quickest way to get a different size or colour is to return your item for a refund and place a new order.

11. Free collection orders

If you collected your order from our Manchester address, you can return it in person to the same address by arrangement, or by post as described above.

12. Contact us

Fashion Laguna Ltd (trading as StyleLockers)
Unit 7A, 1 Bradstone Road, Cheetham Hill, Manchester, M8 8WA
Email: fashionlagunaltd.uk@gmail.com
Phone: 07518209366